FAQs – Touch2Print

Frequently Asked Questions

Got questions? We’ve got answers. Here are some of the most common things our customers ask. If you don’t see your question here, feel free to contact us directly.

Ordering & Design

Q. How do I place an order?

Placing an order is quick and simple:
1. Select your product (t-shirts, polos, mugs, etc.).
2. Upload your design or request assistance from our design team.
3. Review your order details (size, color, quantity, design placement).
4. Checkout securely with your preferred payment method.
Once confirmed, you’ll receive an order number and email confirmation.

Q. What file formats do you accept?

We accept PNG, JPG, PDF, AI, and PSD files.
• For the best results, use high-resolution (300 DPI or higher).
• Transparent background files (PNG/PDF/AI/PSD) are recommended for apparel.
• Don’t worry if your file isn’t perfect — we’ll review it before printing and notify you if adjustments are needed.
Need help with your file? Click the “Get in Touch” button on the product page to request design assistance.

Q. Do you offer design help?

Yes! Our design team can assist you with:
• Enhancing or cleaning your design.
• Adjusting colors for best print results.
• Creating a new design from scratch (extra charges may apply).
Simply use the “Get in Touch” button next to the customization option to send us your request.

Processing & Delivery

Q. How long does it take to receive my order?

• Standard Orders: 3–5 business days processing + 2–4 business days delivery.
• Express Orders: Within 48 hours (depending on product and design complexity).
• Bulk/Corporate Orders: Timeline depends on quantity and customization, confirmed before production.
We’ll always send you an email/SMS update once your order is dispatched.

Q. How do I track my order?

Once your order ships, you’ll receive a tracking number via email or SMS. You can track it directly on the courier’s website.

Payments, Refunds, Reprints & Returns

Q. What payment methods do you accept?

We currently accept:
• Credit/Debit Cards (Visa, MasterCard, American Express, Diners).
• Wire Transfer.
• Apple Pay / Samsung Pay
All payments are processed securely.

Q. What if there’s a mistake with my order?

Your satisfaction is our priority. If there’s a printing error, damage, or defect caused on our end, we will:
• Reprint your order free of charge, or
• Issue a full/partial refund.
Please note: We cannot issue refunds or reprints for:
• Low-resolution or incorrect designs uploaded by the customer.
• Size/fit issues if the wrong size was selected.
• Customer-requested cancellations after printing has started.

Customization & Support

Q. Can I order custom sizes or special requests?

Yes! We handle mixed sizes, special colors, and bulk customizations.
Use the “Get in Touch” button on the product page to share your special requirements before checkout.

Transform your ideas into high-quality printed products with ease. Whether you need business essentials, personalized gifts, or marketing materials, Touch2Print delivers top-notch printing services right to your doorstep.